Incidents involved as both Developer and Deployer

Incident 3435 Reports
Amazon Alexa Responding to Environmental Inputs


There are multiple reports of Amazon Alexa products (Echo, Echo Dot) reacting and acting upon unintended stimulus, usually from television commercials or news reporter's voices.


Incident 3733 Reports
Female Applicants Down-Ranked by Amazon Recruiting Tool


Amazon shuts down internal AI recruiting tool that would down-rank female applicants.


Incident 1524 Reports
Amazon Censors Gay Books


Amazon's book store "cataloging error" led to books containing gay and lesbian themes to lose their sales ranking, therefore losing visibility on the sales platform.


Incident 217 Reports
Warehouse robot ruptures can of bear spray and injures workers


Twenty-four Amazon workers in New Jersey were hospitalized after a robot punctured a can of bear repellent spray in a warehouse.


Incidents Harmed By

Incident 6255 Reports
Proliferation of Products on Amazon Titled with ChatGPT Error Messages


Products named after ChatGPT error messages are proliferating on Amazon, such as lawn chairs and religious texts. These names, often resembling AI-generated errors, indicate a lack of editing and undermine the sense of authenticity and reliability of product listings.


Incident 5282 Reports
Amazon Algorithmic Pricing Allegedly Hiked up Price of Reference Book to Millions


Amazon's pricing algorithm was implicated in a reference book about flies' unusual high price of millions of dollars, allegedly due to two sellers using the paid service which based their product's pricing on one another's as competitors.


Incident 5751 Report
Amazon Rife with Many Allegedly AI-Generated Books of Suspect Quality


Amazon’s Kindle Unlimited young adult romance bestseller list was flooded with allegedly AI-generated books that made little to no sense, disrupting the rankings. These books were reported to be "clearly there to click farm." Despite being removed from the bestseller list, many remained available for purchase. The incident raised concerns about the integrity of the platform, and the potential financial impact on legitimate authors.


Incidents involved as Developer

Incident 1115 Reports
Amazon Flex Drivers Allegedly Fired via Automated Employee Evaluations


Amazon Flex's contract delivery drivers were dismissed using a minimally human-interfered automated employee performance evaluation based on indicators impacted by out-of-driver's-control factors and without having a chance to defend against or appeal the decision.


Incident 4693 Reports
Automated Adult Content Detection Tools Showed Bias against Women Bodies


Automated content moderation tools to detect sexual explicitness or "raciness" reportedly exhibited bias against women bodies, resulting in suppression of reach despite not breaking platform policies.


Incidents involved as Deployer

Incident 3954 Reports
Amazon Forced Deployment of AI-Powered Cameras on Delivery Drivers


Amazon delivery drivers were forced to consent to algorithmic collection and processing of their location, movement, and biometric data through AI-powered cameras, or be dismissed.


Incident 1162 Reports
Amazon's AI Cameras Incorrectly Penalized Delivery Drivers for Mistakes They Did Not Make


Amazon's automated performance evaluation system involving AI-powered cameras incorrectly punished delivery drivers for non-existent mistakes, impacting their chances for bonuses and rewards.


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