Amazon Customers

Incidents Harmed By

Incident 1524 Reports
Amazon Censors Gay Books


Amazon's book store "cataloging error" led to books containing gay and lesbian themes to lose their sales ranking, therefore losing visibility on the sales platform.


Incident 2513 Reports
Amazon Allegedly Tweaked Search Algorithm to Boost Its Own Products


Amazon tweaked product-search algorithm to boost and guide customers towards more profitable in-house products instead of showing mainly most-relevant and best-selling listings, which its internal engineers and lawyers alleged to violate company’s best-for-customer principle.


Incident 1392 Reports
Amazon’s Search and Recommendation Algorithms Found by Auditors to Have Boosted Products That Contained Vaccine Misinformation


Evidence of the "filter-bubble effect" were found by vaccine-misinformation researchers in Amazon's recommendations, where its algorithms presented users who performed actions on misinformative products with more misinfomative products.


Incident 5751 Report
Amazon Rife with Many Allegedly AI-Generated Books of Suspect Quality


Amazon’s Kindle Unlimited young adult romance bestseller list was flooded with allegedly AI-generated books that made little to no sense, disrupting the rankings. These books were reported to be "clearly there to click farm." Despite being removed from the bestseller list, many remained available for purchase. The incident raised concerns about the integrity of the platform, and the potential financial impact on legitimate authors.


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