Amazon Customers

2008-05-23

Amazon's book store "cataloging error" led to books containing gay and lesbian themes to lose their sales ranking, therefore losing visibility on the sales platform.

2018-08-01

Amazon tweaked product-search algorithm to boost and guide customers towards more profitable in-house products instead of showing mainly most-relevant and best-selling listings, which its internal engineers and lawyers alleged to violate company’s best-for-customer principle.

2021-01-21

Evidence of the "filter-bubble effect" were found by vaccine-misinformation researchers in Amazon's recommendations, where its algorithms presented users who performed actions on misinformative products with more misinfomative products.

2023-06-28

Amazon’s Kindle Unlimited young adult romance bestseller list was flooded with allegedly AI-generated books that made little to no sense, disrupting the rankings. These books were reported to be "clearly there to click farm." Despite being removed from the bestseller list, many remained available for purchase. The incident raised concerns about the integrity of the platform, and the potential financial impact on legitimate authors.