Incident 111: Amazon Flex Drivers Allegedly Fired via Automated Employee Evaluations

Description: Amazon Flex's contract delivery drivers were dismissed using a minimally human-interfered automated employee performance evaluation based on indicators impacted by out-of-driver's-control factors and without having a chance to defend against or appeal the decision.


New ReportNew ReportNew ResponseNew ResponseDiscoverDiscover
Alleged: Amazon developed an AI system deployed by Amazon Flex, which harmed Amazon Flex employees and Amazon Flex drivers.

Incident Stats

Incident ID
Report Count
Incident Date
Sean McGregor, Khoa Lam

GMF Taxonomy Classifications

Taxonomy Details

Known AI Goal

Automatic Skill Assessment

Known AI Technology

Geolocation Data, Face Detection

Potential AI Technology


Potential AI Technical Failure

Incomplete Data Attribute Capture, Misconfigured Threshold, Generalization Failure, Limited Dataset, Covariate Shift

Incident Reports


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.