Incident 116: Amazon's AI Cameras Incorrectly Penalized Delivery Drivers for Mistakes They Did Not Make

Description: Amazon's automated performance evaluation system involving AI-powered cameras incorrectly punished delivery drivers for non-existent mistakes, impacting their chances for bonuses and rewards.


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Alleged: Netradyne developed an AI system deployed by Amazon, which harmed Amazon delivery drivers and Amazon workers.

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Sean McGregor, Khoa Lam


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.