Entities
McDonald's
Incidents involved as both Developer and Deployer
Incident 5491 Report
Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews
2023-01-05
McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.
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Incident 4754 Reports
McDonald's AI Drive-Thru Ordering System Failures Frustrate Customers
2021-06-02
Customers of McDonald's AI drive-through ordering system, deployed in June 2021, have been experiencing order-taking failures causing frustration.
MoreIncident 3603 Reports
McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA
2021-10-15
McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).
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