Incident 549: Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews
Description: McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.
Entities
View all entitiesAlleged: Wendy's , McDonald's and Hardee's developed and deployed an AI system, which harmed fast food job applicants and Amanda Claypool.
Incident Stats
Incident ID
549
Report Count
1
Incident Date
2023-01-05
Editors
Khoa Lam
Incident Reports
Reports Timeline
businessinsider.com · 2023
- View the original report at its source
- View the report at the Internet Archive
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Variants
A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.