Incident 475: McDonald's AI Drive-Thru Ordering System Failures Frustrate Customers

Description: Customers of McDonald's AI drive-through ordering system, deployed in June 2021, have been experiencing order-taking failures causing frustration.


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Alleged: IBM developed an AI system deployed by McDonald's, which harmed McDonald's customers.

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Janet Schwartz
TikTokers are roasting McDonald's hilarious drive-thru AI order fails — and it shows that robots won't take over restaurants any time soon · 2023

Fast-food chains like McDonald's, Sonic, and Chipotle have been experimenting with AI-powered voice bots for taking phone and drive-thru orders for a few years.

But some McDonald's customers on TikTok are expressing frustration – and in som…

'This is exactly why a person should take your order': Customer says McDonald's AI accidentally added 9 sweet teas to her order · 2023

Since 2021, McDonald’s has been experimenting with artificial intelligence-powered ordering systems in their drive-thrus.

It’s intended to work as follows: a customer approaches, places their order, and then the AI-powered machine confirms …

TikTokers are not lovin’ McDonald’s new AI-powered drive-thru · 2023

McDonald’s has a new AI ordering system and, well, some customers are not lovin’ it.

On Feb. 10, TikTok user Ren Adams (@resinsbiren) posted a video decrying McDonald’s new artificial intelligence technology, which the company has deployed …

McDonald's drive-thru robot made a mistake. Then it all got ridiculous · 2023

It's not been a wonderful few weeks for AI.

Both Google and Microsoft presented their new AI-powered chatterboxes and both seemed to make fundamental mistakes.

Yes, in the launch presentations.

Then Microsoft's Bing with ChatGPT took on les…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.