Incident 143: Facebook’s and Twitter's Automated Content Moderation Reportedly Failed to Effectively Enforce Violation Rules for Small Language Groups

Description: Facebook's and Twitter were not able to sufficiently moderate content of small language groups such as the Balkan languages using AI, allegedly due to the lack of investment in human moderation and difficulty in AI-solution design for the languages.


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Alleged: Facebook and Twitter developed and deployed an AI system, which harmed Facebook users of small language groups and Twitter users of small language groups.

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Sean McGregor, Khoa Lam
Facebook, Twitter Struggling in Fight against Balkan Content Violations · 2021

According to the responses to BIRN’s questionnaire, some 57 per cent of those who reported hate speech said they were notified that the reported post/account violated the rules.

On the other hand, some 28 per cent said they had received not…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.