Description: Several major AI chatbots, including ChatGPT, Copilot, Gemini, and Meta AI, were reportedly found to have provided incorrect or misleading financial and insurance guidance for UK users. The systems allegedly advised exceeding ISA limits, misstated tax rules, gave wrong travel insurance requirements, and pointed users toward costly refund services.
Entities
View all entitiesAlleged: OpenAI , Microsoft , Meta , Google , Meta AI , Large language models , Gemini , Copilot , ChatGPT and Chatbots developed and deployed an AI system, which harmed Meta AI users , General public of the United Kingdom , General public , Gemini users , Copilot users , ChatGPT users , Chatbot users and Epistemic integrity.
Incident Stats
Incident ID
1279
Report Count
1
Incident Date
2025-11-18
Editors
Daniel Atherton
Incident Reports
Reports Timeline
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Artificial intelligence chatbots are giving inaccurate money tips, offering British consumers misleading tax advice and suggesting they buy unnecessary travel insurance, research has revealed.
Tests on the most popular chatbots found Micros…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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