Description: Multiple Meta users reported being wrongfully locked out of Instagram, Facebook, and WhatsApp accounts after automated systems allegedly flagged them for child exploitation content. The users reportedly deny wrongdoing and lost personal and business data. Experts cited overreliance on AI moderation as a likely cause. Meta has not publicly explained or remediated the suspensions.
Entities
View all entitiesAlleged: Meta , Meta Platforms , Instagram , Facebook and WhatsApp developed and deployed an AI system, which harmed Meta users , Instagram users , Facebook users and WhatsApp users.
Incident Stats
Incident ID
1219
Report Count
1
Incident Date
2025-07-02
Editors
Daniel Atherton
Incident Reports
Reports Timeline
Loading...
LOS ANGELES (KABC) -- Over the past few days, Eyewitness News has been getting numerous emails from viewers complaining that they feel they have been wrongly locked out of their Instagram, Facebook and WhatsApp accounts for violating commun…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
Seen something similar?
Similar Incidents
Did our AI mess up? Flag the unrelated incidents
Similar Incidents
Did our AI mess up? Flag the unrelated incidents