Description: Google's AI Overviews allegedly surfaced a fraudulent customer service number for Royal Caribbean. Consumer Alex Rivlin reportedly called the number, spoke with an impostor, and provided his credit card, later incurring $768 in fraudulent charges. The same number reportedly appeared in ChatGPT results and was linked to Disney and Princess cruises, purportedly showing how scammers are manipulating AI outputs to amplify longstanding hotline scams.
Entities
View all entitiesAlleged: Google and OpenAI developed an AI system deployed by Unknown scammers , Unknown scammers impersonating Royal Caribbean , Unknown scammers impersonating Disney Cruise Line and Unknown scammers impersonating Princess Cruises, which harmed Alex Rivlin , Royal Caribbean , Royal Caribbean customers , Disney Cruise Line , Disney Cruise Line customers , Princess Cruises , Princess Cruises customers and General public.
Alleged implicated AI systems: Google AI overview and ChatGPT
Incident Stats
Risk Subdomain
A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
4.3. Fraud, scams, and targeted manipulation
Risk Domain
The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
- Malicious Actors & Misuse
Entity
Which, if any, entity is presented as the main cause of the risk
AI
Timing
The stage in the AI lifecycle at which the risk is presented as occurring
Post-deployment
Intent
Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
Unintentional
Incident Reports
Reports Timeline
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Alex Rivlin was tackling a last-minute task for his European vacation. That's how he got snagged in an artificial intelligence-enabled scam.
Rivlin, who runs a real estate company in Las Vegas, needed to book a shuttle to catch a cruise shi…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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