Incident 700: Meta's AI Chatbots Are Entering Online Support Communities Uninvited

Description: Meta's AI chatbots have reportedly begun entering online communities on Facebook, providing responses that mimic human interaction. These chatbots, often uninvited, disrupt the human connection critical for support groups by giving misleading or false information and pretending to share lived experiences.

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Alleged: Meta developed and deployed an AI system, which harmed Facebook users and Facebook users in online support communities.

Incident Stats

Incident ID
700
Report Count
2
Incident Date
2024-05-20
Editors
Daniel Atherton
Facebook’s AI Told Parents Group It Has a Gifted, Disabled Child
404media.co · 2024

Meta's AI chatbot told a Facebook group of tens of thousands of parents in New York City that it has a child who is both gifted and challenged academically and attends a specific public school in the city.

"Does anyone here have experience …

AI chatbots are intruding into online communities where people are trying to connect with other humans
theconversation.com · 2024

A parent asked a question in a private Facebook group in April 2024: Does anyone with a child who is both gifted and disabled have any experience with New York City public schools? The parent received a seemingly helpful answer that laid ou…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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