Description: Hackers reportedly used Meta's AI support chatbot to take over high-profile Instagram accounts by allegedly convincing it to change account email information and trigger recovery flows. Reported targets included the Barack Obama White House account; the account of John F. Bentivegna, the Chief Master Sergeant of the Space Force; Sephora's account; and app researcher Jane Manchun Wong. Meta said the issue had been resolved.
Editor Notes: The incident ID date is an approximation subject to revision with more information.
Entities
View all entitiesAlleged: Meta , Chatbot developers and Large language model developers developed an AI system deployed by Meta , Instagram and hackers, which harmed Meta users , Instagram users , Jane Manchun Wong , Sephora , John F. Bentivegna , Barack Obama , Barack Obama White House Instagram account and Privacy.
Alleged implicated AI systems: Instagram , Meta AI , Meta AI support chatbot , Instagram account recovery system , Social media platforms , AI customer support systems , Automated account recovery systems , Large language models and Chatbots
Incident Stats
Incident ID
1510
Report Count
1
Incident Date
2026-05-31
Editors
Daniel Atherton
Incident Reports
Reports Timeline
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Hackers say that they used Meta's AI support chatbot to break into a host of high-profile Instagram profiles by asking the support bot to change the email address associated with the target account. The claims coincide with a series of high…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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