Description: Hackers reportedly used Meta's AI support chatbot to take over high-profile Instagram accounts by allegedly convincing it to change account email information and trigger recovery flows. Reported targets included the Barack Obama White House account; the account of John F. Bentivegna, the Chief Master Sergeant of the Space Force; Sephora's account; and app researcher Jane Manchun Wong. Meta said the issue had been resolved.
Editor Notes: The incident ID date is an approximation subject to revision with more information.
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The OECD AI Incidents and Hazards Monitor (AIM) automatically collects and classifies AI-related incidents and hazards in real time from reputable news sources worldwide.
Entities
View all entitiesAlleged: Meta , Large language model developers and Chatbot developers developed an AI system deployed by Meta , Instagram and hackers, which harmed Sephora , Privacy , Meta users , John F. Bentivegna , Jane Manchun Wong , Instagram users , Barack Obama White House Instagram account and Barack Obama.
Alleged implicated AI systems: Instagram , Social media platforms , Meta AI support chatbot , Meta AI , Large language models , Instagram account recovery system , Chatbots , Automated account recovery systems , AI customer support systems and Enterprise AI systems
Incident Stats
Incident ID
1510
Report Count
2
Incident Date
2026-05-31
Editors
Daniel Atherton
Incident Reports
Reports Timeline
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Hackers say that they used Meta's AI support chatbot to break into a host of high-profile Instagram profiles by asking the support bot to change the email address associated with the target account. The claims coincide with a series of high…
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Instagram says it has resolved an issue which saw hackers trick its AI support tool into giving them access to other users' accounts.
According to claims shown in screenshots and videos shared on social media, Instagram's AI chatbot allowed…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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