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Entities

Instagram account recovery system

Incidents implicated systems

Incident 15101 Report
Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

2026-05-31

Hackers reportedly used Meta's AI support chatbot to take over high-profile Instagram accounts by allegedly convincing it to change account email information and trigger recovery flows. Reported targets included the Barack Obama White House account; the account of John F. Bentivegna, the Chief Master Sergeant of the Space Force; Sephora's account; and app researcher Jane Manchun Wong. Meta said the issue had been resolved.

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Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.
 

Entity

Meta

Incidents involved as both Developer and Deployer
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

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Entity

Instagram

Incidents involved as Deployer
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

hackers

Incidents involved as Deployer
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Chatbot developers

Incidents involved as Developer
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

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Entity

Large language model developers

Incidents involved as Developer
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

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Entity

Meta users

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

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Entity

Instagram users

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Jane Manchun Wong

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Sephora

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

John F. Bentivegna

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Barack Obama

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Barack Obama White House Instagram account

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Privacy

Incidents Harmed By
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

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Entity

Meta AI

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Meta AI support chatbot

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Social media platforms

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

AI customer support systems

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Automated account recovery systems

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Large language models

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

More
Entity

Chatbots

Incidents implicated systems
  • Incident 1510
    1 Report

    Meta AI Support Bot Reportedly Enabled Takeovers of High-Profile Instagram Accounts

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