Description: New York City's chatbot, launched under Mayor Eric Adams's plan to assist businesses, has been reportedly providing dangerously inaccurate legal advice. The Microsoft-powered bot allegedly informed users that landlords can refuse Section 8 vouchers and that businesses can operate cash-free, among other falsehoods. The city acknowledges the chatbot is a pilot program and commits to improvements while the errors are addressed.
Entities
View all entitiesAlleged: Microsoft and New York City Office of Technology and Innovation developed an AI system deployed by New York City Government and Eric Adams administration, which harmed Eric Adams administration , New York City small business owners , New York City landlords and tenants and New York City employers and employees.
Incident Stats
Risk Subdomain
A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
7.3. Lack of capability or robustness
Risk Domain
The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
- AI system safety, failures, and limitations
Entity
Which, if any, entity is presented as the main cause of the risk
AI
Timing
The stage in the AI lifecycle at which the risk is presented as occurring
Post-deployment
Intent
Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
Unintentional
Incident Reports
Reports Timeline
This article is copublished with Documented, a nonprofit newsroom that covers New York City's immigrant communities, and The City, a non-profit newsroom that serves the people of New York. Sign up for Documented's newsletters and The City's…
New York City's plan to use AI to help residents and businesses doesn't appear to be going smoothly. In fact, the city's own chatbot is encouraging users to break the law.
The city's Microsoft-powered AI chatbot is giving users false and --…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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