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Air Canada must pay a passenger hundreds of dollars in damages after its online chatbot gave the guy wrong information before he booked a flight.
Jake Moffatt took the airline to a small-claims tribunal after the biz refused to refund him f…
![Air Canada must honor refund policy invented by airline’s chatbot](https://res.cloudinary.com/pai/image/upload/f_auto/q_auto/c_fill,h_480/v1/reports/cdn.arstechnica.net/wp-content/uploads/2024/02/GettyImages-1453660913-760x380.jpg)
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After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.
On the day Jake Moffatt's grandmother di…
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After his grandmother died in Ontario a few years ago, British Columbia resident Jake Moffatt visited Air Canada's website to book a flight for the funeral. He received assistance from a chatbot, which told him the airline offered reduced r…
![Airline held liable for its chatbot giving passenger bad advice - what this means for travellers](https://res.cloudinary.com/pai/image/upload/f_auto/q_auto/c_fill,h_480/v1/reports/ychef.files.bbci.co.uk/624x351/p0hdkl2x.jpg)
- View the original report at its source
- View the report at the Internet Archive
Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada's chatbot promised a discount that wasn't available to…
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