Entities
Air Canada
Incidents involved as both Developer and Deployer
Incident 6393 Reports
Customer Overcharged Due to Air Canada Chatbot's False Discount Claims
2022-11-11
Air Canada was ordered to pay over $600 in damages for providing inaccurate bereavement discount information via its chatbot, leading to a customer overpaying for flights. The tribunal ruled the airline responsible for the chatbot's misinformation.
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