Incident 346: Robots in Japanese Hotel Annoyed Guests and Failed to Handle Simple Tasks

Description: A number of robots employed by a hotel in Japan were reported by guests in a series of complaints for failing to handle tasks such as answering scheduling questions or making passport copies without human intervention.


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Alleged: unknown developed an AI system deployed by Henn na Hotel, which harmed Henn na Hotel guests and Henn na Hotal staff.

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Khoa Lam

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A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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