Incident 148: Web Accessibility Vendors Allegedly Falsely Claimed to Provide Compliance Using AI

Description: AI-powered web accessibility vendors allegedly overstated to customers about their products' utility for people with disabilities, falsely claiming to deliver automated compliance solutions.


New ReportNew ReportNew ResponseNew ResponseDiscoverDiscoverView HistoryView History
Alleged: accessiBe , , Allyable , UserWay and developed and deployed an AI system, which harmed internet users with disabilities and web accessibility vendors' customers.

Incident Stats

Incident ID
Report Count
Incident Date
Sean McGregor, Khoa Lam

Incident Reports

Reports Timeline

Website Accessibility Overlay False Claims · 2021

Truth in advertising does not exist for overlay vendors False claims at the expense of customers and persons with disabilities.


False advertising harms consumers and is damaging to a fair marketplace. It is also illegal.

The Fe…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

Similar Incidents

By textual similarity

Did our AI mess up? Flag the unrelated incidents