Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish.

But when they selected the Spanish self-service option, the first thing they heard wasn't Spanish. It was…

Callers seeking Spanish-language instructions on the Washington Department of Licensing's (DOL) automated phone system instead heard English --- delivered with an accent --- prompting the agency to pull the feature while it investigates the…

SEATTLE (AP) --- Press 2 for Spanish ... accent?

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent.…

SEATTLE (AP) --- Press 2 for Spanish ... accent?

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent.…

Press 2 for Spanish ... accent?

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The agency has s…