Incident 138: University of Illinois’s Students Protested Use of Remote-Testing Software Due to Allegations of Privacy Violation, Accessibility Issues, and Discrimination towards Marginalized Students

Description: Proctorio's remote-testing software were denounced by students at the University of Illinois, raising concerns about privacy violation, accessibility, and its algorithm's differential performance on darker-skinned students, causing its discontinuation.

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Hall, Patrick. (2021-01-29) Incident Number 138. in McGregor, S. (ed.) Artificial Intelligence Incident Database. Responsible AI Collaborative.

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Sean McGregor, Khoa Lam


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The Univeristy of Illinois had finally announced that it will no longer use Proctorio, a remote-testing software that is used during exams to monitor students. The software will be discontinued in mid-2021.

The decision of the univeristy came a year after students filed complaints over the software and voiced their concerns about privacy violation, issues with accessibility and discrimination.

University of Illinois to discontinue remote-testing software

According to TechNewsTube, the University of Illinois has been using Proctorio for years in a classroom setting and the software has been available for years. However, it was only in 2020 that the public, especially the students took notice when they were forced to home school due to the coronavirus pandemic.

The software received major backlash from the students, the schools staff and the general public as they pointed out that it invades the students' personal space and it gives them anxiety over the thought of being closely monitored.

There were also accusations of discrimintation towards marginalized students, as the software allegedly recognizes white face more than it does with faces of students of color.

But what exactly is Proctorio and what does it do?

Proctorio is a software used by colleges and universities to monitor students and prevent cheating during exams.

It uses a machine learning technology and it uses advanced facial detection to record students through their webcams as they take their test and the software monitor the positions of the students' head.

If the software detects any suspicious behavior, it automatically notifies the professors, who can review the recordings. The software also enables the professors to see the websites that their students opened while they were taking the test, and it disables computer functions like copying, pasting and printing.

Privacy concerns

Also the software is helpful in the grand scheme of things, the idea of being monitored does not sit well with students and even other teachers.

The University of Illinois has been using Proctorio in a classroom setting during examination period, but due to the pandemic, students were forced to bring it to their homes, which invades their privacy.

Because of this, more than 1,000 people, students and teachers alike, signed a petition asking the university to discontinue the software.

Proctorio is not the only remote-testing software that is used by colleges and universities, a university in Miami was also forced to discontinue a remote-testing software after a petition with more than 500 signatures was passed, citing the same issues.

The software ProctorTrack, a remote-testing software used by the University of Regina, will also get the boot after a petition with 3,500 signatures was passed. Honorlock, a smiliar software used by the University of Central Floria, will also be discontinued after a petition with 1,200 signatures was passed.

No matter what type of remote-testing software is used and in which university the petition was given, the main concern is the same. Students, teachers and even parents are worried about security and privacy.

Proctorio's feature which lets professors record their students through webcams is problematic enough, let alone having access to the computer activities of the students. And also, since students are now taking classes at home through their webcams, the software can record parts of the students' home.

Aside from privacy, discrimination is another factor that made students ask for the end of the software. Proctorio, in particular, can't propery identify the students because it can't properly recognized dark skined students.

This issue can lead to confusion in the university, and it is obvious that the software is built for lighter skined individuals. Students with darker skin tones are in danger of being falsely accused of cheating because of the software's failure to recorgnize them.

Despite the study and evidence shown, Proctorio denied that the software discriminates individuals who use it. The company claims that lighting, the position of the webcam and the quality of the webcam are the only factors why it won't work, and it has nothing to do with a person's skin tone.

Because of the dangers that it imposes, there are now movements to ban these types of softwares, according to Those who are part of the movement states that cheating during an examination is not a threat to society and that there is no need to invade the privacy of students who are trying to get a degree.

University of Illinois to Discontinue Remote-Testing Software After Students Complain of Privacy Violation

Proctorio, a piece of exam surveillance software designed to keep students from cheating while taking tests, relies on open-source software that has a history of racial bias issues, according to a report by Motherboard. The issue was discovered by a student who figured out how the software did facial detection, and discovered that it fails to recognize black faces over half the time.

Proctorio, and other programs like it, is designed to keep an eye on students while they’re taking tests. However, many students of color have reported that they have issues getting the software to see their faces — sometimes having to resort to extreme measures to get the software to recognize them. This could potentially cause the students problems: Proctorio will flag them to instructors if it doesn't detect their face.

After anecdotally hearing about these issues, Akash Satheesan decided to look into the facial detection methods that the software was using. He discovered that it looked and performed identically to OpenCV, an open-source computer vision program that can be used to recognize faces (which has had issues with racial bias in the past). After learning this, he ran tests using OpenCV and a data set designed to validate how well machine vision algorithms deal with diverse faces. According to his second blog post, the results were not good.

Not only did the software fail to recognize black faces more than half the time, it wasn’t particularly good at recognizing faces of any ethnicity — the highest hit rate was under 75 percent. In its report, Motherboard contacted a security researcher, who was able to validate both Satheesan’s results and analysis. Proctorio itself also confirms that it uses OpenCV on its licenses page, though it doesn't go into detail about how.

In a statement to Motherboard, a Proctorio spokesperson said that Satheesan’s tests prove that the software only looks to detect faces, not recognize the identities associated with them. Well that may be a (small) comfort for students who may rightly be worried about privacy issues related to proctoring software, it doesn't address the accusations of racial bias at all.

This isn’t the first time Proctorio has been called out for failing to recognize diverse faces: the issues that it caused students of color were cited by one university as a reason why it would not renew its contract with the company. Senator Richard Blumenthal (D-CT) even called out the company when talking about bias in proctoring software.

While racial bias in code is nothing new, it’s especially distressing to see it affecting students who are just trying to do their school work, especially in a year where remote learning is the only option available to some.

Students of color are getting flagged to their teachers because testing software can’t see them

My name is Ian Linkletter. Today is October 16th, 2020. I have filed legal documents in the B.C. Supreme Court to defend myself against a lawsuit filed by a company called Proctorio Incorporated. You may read these filings at . I need financial support to continue this fight.

Proctorio makes academic surveillance software. I call it “academic surveillance software” because that’s exactly what it does. It watches and records students as they take exams online. It uses secret algorithms to track so-called “abnormalities” and then reports the “suspicion level” for every student to their professor.

As colleges and universities move online during the COVID-19 pandemic, many students have been required to use this software. In dozens of petitions from around the world, students are saying that academic surveillance software is harmful. Students have very valid concerns and should be heard.

I have also been vocal with my criticism of Proctorio, and they have noticed. In August, I wrote seven tweets with links to YouTube videos about Proctorio. When Proctorio disabled the videos, I wrote another tweet pointing out how they deleted them. For these eight tweets, Proctorio has sued me, claiming I infringed their copyright and distributed "confidential" material.

This kind of lawsuit, in which a company like Proctorio sues an outspoken critic like me, is sometimes referred to as a Strategic Lawsuit Against Public Participation (or "SLAPP"). SLAPP lawsuits are a threat to freedom of expression. The Protection of Public Participation Act gives every British Columbian a streamlined legal process for getting these lawsuits dismissed.

That is what I am now set to do, with your help. Fighting this lawsuit for over a month has cost my wife and I tens of thousands of dollars so far - more than the goal of this campaign. I am all in and at peace with that decision. However, my legal costs continue to grow. This crowdfunding campaign will help with the balance.

I am represented by Joseph Arvay Q.C. and John Trueman of Arvay Finlay, LLP. The legal documents they filed today in the B.C. Supreme Court are now available at . These documents provide a fulsome account of my defence to the lawsuit and my application to have it dismissed as a SLAPP case.

Please read what we've filed and consider standing with me by donating to my legal defence fund.

If we succeed and this SLAPP suit is dismissed, Proctorio may be ordered to pay full indemnity legal costs. This is special to the Protection of Public Participation Act. If we fully succeed in defeating Proctorio's SLAPP, they'll pay for it.

If Proctorio is ordered to pay for my legal defence, what happens to your contribution? It pays forward.

if our application is successful and Proctorio is ordered to pay full indemnity legal costs, the entire proceeds from this campaign will be donated to the BCCLA (British Columbia Civil Liberties Association). This donation will sustain the important work the BCCLA does to promote, defend, sustain, and extend civil liberties and human rights. Most importantly, it will send a message to litigious corporations that British Columbians will not stand for SLAPPs.

Stand Against Proctorio's SLAPP, organized by Ian Linkletter

EFF client Erik Johnson, a Miami University computer engineering undergraduate, reached a settlement in the lawsuit we brought on his behalf against exam surveillance software maker Proctorio, in a victory for fair use of copyrighted material and people’s right to fight back against bad faith Digital Millennium Copyright Act (DMCA) takedowns used to silence critics.[1]

Johnson, who is also a security researcher, sued Proctorio a year ago after it misused the copyright takedown provisions of the DMCA to remove his posts. Proctorio had gone after a series of tweets Johnson published critiquing Proctorio that linked to short excerpts of its software code and a screenshot of a video illustrating how the software captures images of students’ rooms that are accessible to teachers and potentially Proctorio’s agents. Johnson’s lawsuit asked the court to rule that his posts were protected by the fair use doctrine and hold Proctorio responsible for submitting takedown notices in bad faith.

Under the settlement, Proctorio dropped its copyright claim and other claims it had filed blaming Johnson’s advocacy for damaging its reputation and interfering with its business. In return, Johnson dropped his claims against Proctorio. Johnson’s tweets, which were restored by Twitter through the DMCA’s counter-notice process, will remain up.

Proctoring apps like Proctorio’s are privacy-invasive software that “watches” students using tools like face detection for supposed signs of cheating as they take tests or complete schoolwork. Their use skyrocketed during the pandemic, leading privacy advocates and students to protest this new kind of surveillance. Johnson, whose instructors use Proctorio, was concerned about how much private information the software could collect from students’ computers and used his skills as a security researcher to examine its functions.

Shining a light on how the software worked rankled Proctorio, but it did not infringe on the company’s copyrights. As we said when we brought the lawsuit, using pieces of code to explain your research or support critical commentary is no different from quoting a book in a book review.

DMCA abuse is not new. Bogus copyright complaints have threatened all kinds of creative expression, opinions, and speech on the Internet. Recipients of bogus takedown notices can fight back because DMCA provisions allow users to challenge improper takedowns through counter-notices and sue for damages when infringement notices are submitted in bad faith.

Unfortunately, not everyone has the resources to take on big business interests that use the DMCA to bully and retaliate against critics, as was the case here. All kinds of fair use, non-infringing content is removed, further emboldening rightsholders to abuse the DMCA’s censorship power.

In this case, Johnson fought back, with our help.

Falsely accusing researchers, creators, or a parent who posted a cute video of their child dancing is seriously wrong, especially when the goal is plainly to intimidate and undermine. We hope this case shows that people will fight back if they can and deters other rightsholders from using bogus DMCA claims to harass their critics.

[1] This post has been updated to revise descriptions of Proctorio's software and the claims against Johnson that were dismisssed, and incorporates stylistic changes and additional details throughout.

EFF Client Erik Johnson and Proctorio Settle Lawsuit Over Bogus DMCA Claims