Entities
UserWay
Incidents involved as both Developer and Deployer
Incident 1481 Report
Web Accessibility Vendors Allegedly Falsely Claimed to Provide Compliance Using AI
2021-11-21
AI-powered web accessibility vendors allegedly overstated to customers about their products' utility for people with disabilities, falsely claiming to deliver automated compliance solutions.
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Incident 8301 Report
Error-Prone AI Accessibility Tools Reportedly Lead to Navigation Issues for Blind Internet Users
2024-04-07
AI-powered accessibility overlays on websites frequently mislabel or misinterpret content, in turn complicating navigation for blind users and others with disabilities. Users report that the AI tools interfere with screen readers and mislead them with inaccurate descriptions. The reported unreliability in these tools have prompted legal action, as the companies behind them seek compliance with accessibility laws.
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