Entities
Royal Caribbean
Incidents Harmed By
Incident 11871 Report
Google AI Overviews and ChatGPT Reportedly Cited Fraudulent Cruise Hotline, Allegedly Enabling Successful Scam
2025-08-15
Google's AI Overviews allegedly surfaced a fraudulent customer service number for Royal Caribbean. Consumer Alex Rivlin reportedly called the number, spoke with an impostor, and provided his credit card, later incurring $768 in fraudulent charges. The same number reportedly appeared in ChatGPT results and was linked to Disney and Princess cruises, purportedly showing how scammers are manipulating AI outputs to amplify longstanding hotline scams.
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Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.