Entities
Polly
Incidents implicated systems
Incident 14011 Report
Washington State DOL's AI Phone System Reportedly Gave English Responses in a Spanish Accent to Callers Requesting Spanish Service
2026-02-27
For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency apologized and said staff configuration caused the error, which created accessibility problems for callers seeking language support.
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Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.