Incident 95: Job Screening Service Halts Facial Analysis of Applicants

Description: In January 2021, HireVue removed the controversial AI expression tracking tool from its virtual job interview software.

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Alleged: HireVue developed and deployed an AI system, which harmed job applicants using HireVue and HireVue customers.

Incident Stats

Incident ID
95
Report Count
4
Incident Date
2019-11-06
Editors
Sean McGregor, Khoa Lam

CSET Taxonomy Classifications

Taxonomy Details

Full Description

In January 2021, HireVue announced it would remove AI expression tracking from its platform following a complaint filed by the nonprofit Electronic Privacy Information Center. HireVue is contracted by hundreds of companies to conduct employee screening through automated video and written job interviews. The tool in question tracked users' expressions during video interviews to predict certain employment characteristics. HireVue denies any bias in the algorithm, however decided to remove the feature in response to public outcry.

Short Description

In January 2021, HireVue removed the controversial AI expression tracking tool from its virtual job interview software.

Severity

Unclear/unknown

AI System Description

HireVue's AI-enabled facial expression tracking software. The system was designed to detect "microexpressions" to evaluate the employment characteristics of an applicant.

System Developer

HireView

Sector of Deployment

Administrative and support service activities

Relevant AI functions

Perception, Cognition

AI Techniques

facial recognition, expression tracking

AI Applications

decision support, psychological inference

Location

Global

Named Entities

HireView, Electronic Privacy Information Center, Federal Trade Commission, O’Neil Risk Consulting and Algorithmic Auditing, Kevin Parker, John Davisson

Technology Purveyor

HireView

Beginning Date

2019-01-01

Ending Date

1/2021

Near Miss

Unclear/unknown

Intent

Accident

Lives Lost

No

Data Inputs

recorded video and audio

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.