Incident 428: BBC Reporter's Twin Brother Cracked HSBC's Voice ID Authentication

Description: HSBC’s voice recognition authentication system was fooled after seven repeated attempts by a BBC reporter's twin brother who mimicked his voice to access his bank account.


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Alleged: Nuance Communications developed an AI system deployed by HSBC UK, which harmed HSBC UK customers and Dan Simmons.

Incident Stats

Incident ID
Report Count
Incident Date
Khoa Lam
BBC fools HSBC voice recognition security system · 2017

Security software designed to prevent bank fraud has been fooled by a BBC reporter and his twin.

BBC Click reporter Dan Simmons set up an HSBC account and signed up to the bank's voice ID authentication service.

HSBC says the system is secu…

HSBC voice recognition system breached by customer's twin · 2017

HSBC’s voice recognition ID system used by half a million customers for secure access to their bank accounts has been breached by a customer’s twin mimicking his voice.

When it was launched last year HSBC’s head of retail banking claimed th…

Twin brother’s voice cracks bank security · 2017

HSBC's voice recognition security system has been tricked by an account holder's twin brother mimicking his speech.

The system is used by half a million customers and when it was introduced last year the bank's head of retail banking said t…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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