Incident 428: BBC Reporter's Twin Brother Cracked HSBC's Voice ID Authentication

Description: HSBC’s voice recognition authentication system was fooled after seven repeated attempts by a BBC reporter's twin brother who mimicked his voice to access his bank account.


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Alleged: Nuance Communications developed an AI system deployed by HSBC UK, which harmed HSBC UK customers and Dan Simmons.

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Khoa Lam


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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