Incident 396: Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

Description: Transgender Uber drivers reported being automatically deactivated from the app due to Real-Time ID Check failing to account for difference in appearance of people undergoing gender transitions.


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Alleged: Uber developed and deployed an AI system, which harmed transgender Uber drivers.

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Khoa Lam

Incident Reports

Some transgender drivers are being kicked off Uber’s app · 2018

Uber has revolutionized the taxi industry with its easy-to-use service, but its current features lack options for transgender drivers to identify themselves correctly, which get some of them kicked off the app.

Transgender drivers across th…


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