Incident 396: Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

Description: Transgender Uber drivers reported being automatically deactivated from the app due to Real-Time ID Check failing to account for difference in appearance of people undergoing gender transitions.

Tools

New ReportNew ReportNew ResponseNew ResponseDiscoverDiscoverView HistoryView History
Alleged: Uber developed and deployed an AI system, which harmed transgender Uber drivers.

Incident Stats

Incident ID
396
Report Count
1
Incident Date
2018-07-04
Editors
Khoa Lam

Incident Reports

Some transgender drivers are being kicked off Uber’s app
cnbc.com · 2018

Uber has revolutionized the taxi industry with its easy-to-use service, but its current features lack options for transgender drivers to identify themselves correctly, which get some of them kicked off the app.

Transgender drivers across th…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

Similar Incidents

By textual similarity

Did our AI mess up? Flag the unrelated incidents