Incident 345: Auto-Insurance Photo-Based Estimation Allegedly Gave Inaccurate Repair Prices Frequently

Description: Auto-insurance companies' photo-based estimation of repair price was alleged by repair shop owners and industry groups as providing inaccurate estimates, causing damaged cars to stay in the shop longer.


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Alleged: CCC Information Services and Tractable developed an AI system deployed by insurance companies, which harmed vehicle repair shops and vehicle owners.

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Khoa Lam

Incident Reports

AI Comes to Car Repair, and Body Shop Owners Aren’t Happy · 2021

In the before times, Jerry McNee wasn’t always a fan of appraisers. McNee is the president of Ultimate Collision Repair, an auto repair shop in Edison, New Jersey. From his perspective, appraisers and claims adjusters, paid by insurance com…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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