Description: Auto-insurance companies' photo-based estimation of repair price was alleged by repair shop owners and industry groups as providing inaccurate estimates, causing damaged cars to stay in the shop longer.
Entities
View all entitiesAlleged: Tractable and CCC Information Services developed an AI system deployed by insurance companies, which harmed vehicle repair shops and vehicle owners.
Alleged implicated AI system: Enterprise AI systems
Incident Stats
Incident ID
345
Report Count
1
Incident Date
2021-04-13
Editors
Khoa Lam, Daniel Atherton
Applied Taxonomies
Risk Subdomain
A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
7.3. Lack of capability or robustness
Risk Domain
The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
- AI system safety, failures, and limitations
Entity
Which, if any, entity is presented as the main cause of the risk
AI
Timing
The stage in the AI lifecycle at which the risk is presented as occurring
Post-deployment
Intent
Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
Unintentional
Incident Reports
Reports Timeline
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In the before times, Jerry McNee wasn’t always a fan of appraisers. McNee is the president of Ultimate Collision Repair, an auto repair shop in Edison, New Jersey. From his perspective, appraisers and claims adjusters, paid by insurance com…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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