Incident 312: Startup's Accent Translation AI Denounced as Reinforcing Racial Bias

Description: A startup’s use of AI voice technology to alter or remove accents for call center agents was scrutinized by critics as reaffirming bias, despite the company’s claim.


New ReportNew ReportNew ResponseNew ResponseDiscoverDiscover

Incident Stats

Incident ID
Report Count
Incident Date
Khoa Lam

Incident Reports


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

Similar Incidents

Selected by our editors