Incident 215: Facebook Content Moderators Demand Better Working Conditions Due to Allegedly Inadequate AI Content Moderation

Description: Content moderators and employees at Facebook demand better working conditions, as automated content moderation system allegedly failed to achieve sufficient performance and exposed human reviewers to psychologically hazardous content such as graphic violence and child abuse.


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Alleged: Facebook developed and deployed an AI system, which harmed Facebook content moderators.

Incident Stats

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Khoa Lam

Incident Reports

Reports Timeline

Open letter from content moderators re: pandemic · 2020

November 2020

Mark Zuckerberg, Sheryl Sandberg, Anne Heraty (CEO, CPL/Covalen), Julie Sweet (CEO, Accenture)

Via email and posting on Facebook’s Workplace channels

Open letter from content moderators re: pandemic

Dear Mr. Zuckerberg, Ms. Sa…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.