Description: An executive at a Canadian engineering firm alleged that Anthropic's Fin AI support chatbot kept him in circular conversations for weeks while he sought a refund for a $3,500 duplicate Claude AI subscription charge. He later sought a chargeback; Anthropic reportedly canceled the working team account, disrupting work and requiring another subscription purchase. The report does not establish that AI caused the charge or cancellation.
Entities
View all entitiesAlleged: Fin , Chatbot developers and AI customer support system developers developed an AI system deployed by Anthropic, which harmed Engineering firms , Companies , Claude users and AI customer support system users.
Alleged implicated AI systems: Fin AI support chatbot , Enterprise AI systems and AI customer support systems
Incident Stats
Incident ID
1765
Report Count
1
Incident Date
2026-10-15
Editors
Daniel Atherton
Incident Reports
Reports Timeline
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One customer spent weeks talking to an AI agent to resolve a Claude billing error that overcharged him by $3,500.
Claude has become one of the most quickly adopted consumer applications in history, but customers say complaints are hard to g…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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