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Incident 1253: Large-Scale Mental Health Crises Allegedly Associated with ChatGPT Interactions

Responded
Description: OpenAI disclosed internal estimates suggesting that hundreds of thousands of ChatGPT users each week exhibit signs of mania, psychosis, suicidal ideation, or emotional dependence on the chatbot. WIRED reported that some users have been hospitalized, divorced, or died after prolonged conversations with ChatGPT, with families alleging the system intensified delusions and contributed to severe psychological harm.

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Entities

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Alleged: OpenAI , Chatbot developers and Large language model developers developed an AI system deployed by OpenAI, which harmed ChatGPT users , Chatbot users , Emotionally vulnerable individuals , Vulnerable chatbot users , ChatGPT users experiencing suicidal ideation and Chatbot users experiencing suicidal ideation.
Alleged implicated AI systems: ChatGPT , Chatbots and Large language models

Incident Stats

Incident ID
1253
Report Count
4
Incident Date
2025-10-27
Editors
Daniel Atherton
Applied Taxonomies
MIT

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

5.1. Overreliance and unsafe use

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. Human-Computer Interaction

Entity

Which, if any, entity is presented as the main cause of the risk
 

AI

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Unintentional

Incident Reports

Reports Timeline

+2
OpenAI Says Hundreds of Thousands of ChatGPT Users May Show Signs of Manic or Psychotic Crisis Every Week
What OpenAI Did When ChatGPT Users Lost Touch With RealityOpenAI Sued by Florida’s Attorney General Over AI Harms
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OpenAI Says Hundreds of Thousands of ChatGPT Users May Show Signs of Manic or Psychotic Crisis Every Week

OpenAI Says Hundreds of Thousands of ChatGPT Users May Show Signs of Manic or Psychotic Crisis Every Week

wired.com

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Strengthening ChatGPT’s responses in sensitive conversations

Strengthening ChatGPT’s responses in sensitive conversations

openai.com

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What OpenAI Did When ChatGPT Users Lost Touch With Reality

What OpenAI Did When ChatGPT Users Lost Touch With Reality

nytimes.com

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OpenAI Sued by Florida’s Attorney General Over AI Harms

OpenAI Sued by Florida’s Attorney General Over AI Harms

wsj.com

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OpenAI Says Hundreds of Thousands of ChatGPT Users May Show Signs of Manic or Psychotic Crisis Every Week
wired.com · 2025

For the first time ever, OpenAI has released a rough estimate of how many ChatGPT users globally may show signs of having a severe mental health crisis in a typical week. The company said Monday that it worked with experts around the world …

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Strengthening ChatGPT’s responses in sensitive conversations
openai.com · 2025
OpenAI post-incident response

We recently updated ChatGPT's default model⁠(opens in a new window) to better recognize and support people in moments of distress. Today we're sharing how we made those improvements and how they are performing. Working with mental health ex…

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What OpenAI Did When ChatGPT Users Lost Touch With Reality
nytimes.com · 2025

It sounds like science fiction: A company turns a dial on a product used by hundreds of millions of people and inadvertently destabilizes some of their minds. But that is essentially what happened at OpenAI this year.

One of the first signs…

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OpenAI Sued by Florida’s Attorney General Over AI Harms
wsj.com · 2026

Florida fired a new broadside in a growing rebellion against alleged safety failings of artificial-intelligence chatbots, becoming the first state to file a lawsuit against OpenAI and its chief executive, Sam Altman.

The lawsuit, filed Mond…

Variants

A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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