PayPal
Incidents involved as both Developer and Deployer
Incident 7481 Report
Erroneous Declined Transaction Notification by PayPal AI Assistant
2024-06-19
On July 13th, 2024, a user reported an incident involving PayPal's generative AI chatbot. The chatbot allegedly incorrectly informed the user of a declined transaction that never occurred, causing confusion and prompting a call to customer service for clarification. This false alert suggests a flaw in the AI system's reliability. The incident created unnecessary labor for both the user and PayPal's human support, demonstrating the potential harm of deploying generative AI without thorough testing and error handling mechanisms.
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Incident 9561 Report
Alleged Inclusion of 12,000 Live API Keys in LLM Training Data Reportedly Poses Security Risks
2025-02-28
A dataset used to train large language models allegedly contained 12,000 live API keys and authentication credentials. Some of these were reportedly still active and allowed unauthorized access. Truffle Security found these secrets in a December 2024 Common Crawl archive, which spans 250 billion web pages. The affected credentials could have been exploited for unauthorized data access, service disruptions, financial fraud, and a variety of other malicious uses.
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