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Centrelink

Incidents involved as Developer

Incident 5739 Reports
Australian Automated Debt Assessment System Issued False Notices to Thousands

2015-07-01

Australian Department of Human Services (DHS)’s automated debt assessment system issued false or incorrect debt notices to hundreds of thousands of people, resulting in years-long lawsuits and damages to welfare recipients.

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Incident 5231 Report
Australian Journalist Able to Access Centrelink Account Using AI Audio of Own Voice

2023-03-15

A Guardian journalist was able to verify their identity and gain access to their own Centrelink self-service account using AI-generated audio of their own voice along with their customer reference number, shortly after voiceprint was deployed for ID verification.

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