Centrelink
Incidents Harmed By
Incident 12751 Report
Purportedly AI-Enhanced Phishing Campaign Allegedly Impersonates Australian Government Services in Large-Scale Welfare Scam
2025-11-17
A large-scale phishing campaign allegedly impersonating Services Australia and Centrelink reportedly sent more than 270,000 fraudulent emails in 2025. Mimecast analysts reportedly say attackers (designated MCTO3001) used AI tools to generate highly convincing government-themed messages and evasion techniques, targeting vulnerable Australians and public institutions. Victims reportedly faced risks of credential theft and downstream digital exploitation.
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Incident 5739 Report
Australian Automated Debt Assessment System Issued False Notices to Thousands
2015-07-01
Australian Department of Human Services (DHS)’s automated debt assessment system issued false or incorrect debt notices to hundreds of thousands of people, resulting in years-long lawsuits and damages to welfare recipients.
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Australian Journalist Able to Access Centrelink Account Using AI Audio of Own Voice
2023-03-15
A Guardian journalist was able to verify their identity and gain access to their own Centrelink self-service account using AI-generated audio of their own voice along with their customer reference number, shortly after voiceprint was deployed for ID verification.
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