Fast-food chains like McDonald's, Sonic, and Chipotle have been experimenting with AI-powered voice bots for taking phone and drive-thru orders for a few years.

But some McDonald's customers on TikTok are expressing frustration – and in som…

Since 2021, McDonald’s has been experimenting with artificial intelligence-powered ordering systems in their drive-thrus.

It’s intended to work as follows: a customer approaches, places their order, and then the AI-powered machine confirms …

McDonald’s has a new AI ordering system and, well, some customers are not lovin’ it.

On Feb. 10, TikTok user Ren Adams (@resinsbiren) posted a video decrying McDonald’s new artificial intelligence technology, which the company has deployed …

It's not been a wonderful few weeks for AI.

Both Google and Microsoft presented their new AI-powered chatterboxes and both seemed to make fundamental mistakes.

Yes, in the launch presentations.

Then Microsoft's Bing with ChatGPT took on les…

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voic…

In the nearly three years since McDonald's announced that it was partnering with IBM to develop a drive-through order taker powered by artificial intelligence, videos popped up on social media showing confused and frustrated customers tryin…