Incident 430: Lawyers Denied Entry to Performance Venue by Facial Recognition

Description: Lawyers were barred from entry to Madison Square Garden after a facial recognition system matched them as employed by a law firm currently engaged in litigation with the venue.
Alleged: unknown developed an AI system deployed by Madison Square Garden Entertainment, which harmed Kelly Conlon and Alexis Majano.

Suggested citation format

Casovan, Ashley. (2022-12-19) Incident Number 430. in McGregor, S. (ed.) Artificial Intelligence Incident Database. Responsible AI Collaborative.

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Sean McGregor, Khoa Lam


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Incident Reports

Face Recognition Tech Gets Girl Scout Mom Booted From Rockettes Show — Due to Where She Works

A recent incident at Radio City Music Hall involving the mother of a Girl Scout is shedding light on the growing controversy of facial recognition, as critics claim it is being used to target perceived enemies — in this case, by one of the …

James Dolan’s facial ID tech snags another lawyer who says he was booted from Knicks game

A Long Island attorney says he was kicked out of a Knicks game after getting flagged by facial recognition technology at Madison Square Garden — the same system the company used to boot another lawyer from a Rockettes show.

“I was upset — w…

Attorney says facial recognition got her kicked out of a Rockettes show

Kelly Conlon, an attorney from New Jersey, says she wasn’t allowed to see a Rockettes show at Radio City Music Hall after she was identified by a facial recognition system, according to a report from NBC New York. Conlon told the outlet tha…

Mom Banned from N.Y.C. Venue Kicked Out of Christmas Show When Spotted by Face Recognition Technology

A mother bought tickets to attend a Christmas show at Radio City Music Hall — but due to her job, she was refused entry.

Kelly Conlon, a lawyer for a New Jersey based firm, took a trip to New York City the weekend after Thanksgiving to see …

Girl Scouts mom is ousted from Rockettes show after facial recognition IDs her as lawyer in banned law firm

A New Jersey mom taking her daughter to see a show featuring the Rockettes as part of a Girl Scouts field trip was recently ousted from the Radio City Music Hall because facial recognition technology identified her as a lawyer at a law firm…

Facial-Recognition Tech Gets Lawyer Booted From Radio City Music Hall

Facial recognition technology is everywhere today, from airports to the phone in your pocket. One place you might not expect to encounter it is a popular concert venue like Radio City Music Hall in New York. However, Madison Square Garden E…

Lawyer mom barred from Rockettes by facial recognition tech

A Girl Scout troop trip to see the Rockettes in New York City didn't go as planned for mom Kelly Conlon, who was turned away at the door of Radio City Music Hall because a facial recognition system pinned her as a prohibited person.

The rea…

Facial recognition bars lawyer from Girl Scout trip to Rockettes Christmas show

A lawyer employed by a firm involved in a personal injury claim against the operator of Radio City Music Hall said she was barred from attending the Rockettes Christmas show at the famous Manhattan venue after being picked up by facial reco…

Girl Scout mom kicked out of Radio City and barred from seeing Rockettes after facial recognition tech identified her

An attorney from a law firm suing the parent company of Radio City Music Hall was kicked out of the venue after facial recognition technology identified her when she tried to see a Rockettes performance with her daughter and a pack of Girl …

Madison Square Garden Uses Facial Recognition to Ban Its Owner’s Enemies

Over Thanksgiving weekend, Kelly Conlon, 44, a personal injury lawyer from Bergen County, N.J., was chaperoning her 9-year-old daughter’s Girl Scout troop on a trip into Manhattan to see the “Christmas Spectacular” at Radio City Music Hall.…

Madison Square Garden using facial recognition technology to remove lawyers from shows

The Madison Square Garden group of venues has been using facial recognition technology to remove lawyers who are in the process of suing them from events.

As reported in Rolling Stone, the venue have been using the technology to identify la…

Madison Square Garden's Parent Company Used Facial Recognition Tech To Eject Lawyers Suing Them From Shows

Madison Square Garden Entertainment Corp. (MSG Entertainment) is using facial recognition technology to eject lawyers suing them from shows. According to a report by Rolling Stone, MSG Entertainment, who owns Madison Square Garden as well a…

Lawyers Barred by Madison Square Garden Found a Way Back In

The problem with going to battle against thousands of lawyers is that it is likely to lead to lawsuits. And then the battle will inevitably head to their home turf.

Since last summer, MSG Entertainment, which operates Madison Square Garden …

MSG uninvited me after I called Dolan’s facial recognition ‘dystopian’

He’s used it to bar the lawyers — now Madison Square Garden CEO James Dolan is targeting elected officials for bashing his controversial use of facial recognition software to screen attendees.

West Side Assemblyman Tony Simone says MSG yank…

MSG faces backlash for using facial recognition technology

Lawmakers and privacy advocates are calling on the owners of Madison Square Garden to end the use of facial recognition technology on its fans.  

Sen. Kristen Gonzalez joined advocates sounding off last weekend, demanding that MSG Entertain…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.