Incident 375: Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs

Description: A Thai wallet app failed to recognize people’s faces, resulting in citizens and disproportionately elders unable to sign up for Thai government’s cash handout and co-pay programs or having to wait in long queues at local ATMs for authentication.


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Alleged: Krungthai Bank developed and deployed an AI system, which harmed Thai citizens and elder Thai citizens.

Incident Stats

Incident ID
Report Count
Incident Date
Khoa Lam
The queue is overflowing! use a line of shoes Can't scan faces through "Taste, Shop, Use" · 2019

Yesterday (3 Oct. 2019), the news reporter reported that Facebook user Cha Lisa Aei posted a picture with the message. that the new dimension of waiting for a queue to scan #tasting, shopping, which is found to be a picture of the villagers…

Can't scan half of each person's face, what should I do? Contacted the bank and the bank was unable to scan again. So are we disqualified? · 2021

According to the topic of the post. The mouse's face is not scanned by half. not passing by sitting and doing it every day I couldn't do it until I had to come to the bank.

thought it would end but no Banks can't scan either. At first, I sc…

Half a person, phase 4, can't scan the page. What should I do? This can help. · 2022

Digital Economy Base 03 Feb 2022 time 2:30 13.4k

Stick to ** "half-person phase 4"** for old people who have confirmed their rights and have started spending with participating stores since February 1, the past.

As for new people who have t…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.