Incident 134: Robot in Chinese Shopping Mall Fell off the Escalator, Knocking down Passengers

Description: A shopping guide robot deployed by the Fuzhou Zhongfang Marlboro Mall was shown on video allegedly walking to the escalator by itself, falling down, and knocking over passengers, which prompted its suspension.


New ReportNew ReportNew ResponseNew ResponseDiscoverDiscoverView HistoryView History
Alleged: unknown developed an AI system deployed by Fuzhou Zhongfang Marlboro Mall, which harmed Fuzhou Zhongfang Marlboro Mall goers.

Incident Stats

Incident ID
Report Count
Incident Date
Sean McGregor, Khoa Lam

Incident Reports

Shopping mall robot fell off the escalator and knocked down passengers · 2020

(Translated from Chinese by Google Translate)

On December 25, a shopping guide robot in Fuzhou Zhongfang Marlboro Mall fell off the escalator and knocked over passengers. On the 27th, it was learned that the robot had been suspended. The pe…

Weibo post: Sino-Singapore Jingwei · 2020

[#Shopping mall robot fell off the escalator and knocked down the passengers#Shopping mall: The robot company is analyzing the dissection] On December 25, the shopping guide robot in the Fuzhou Zhongfang Wanbao City mall fell off the escala…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

Similar Incidents

By textual similarity

Did our AI mess up? Flag the unrelated incidents