Incident 307: iPhone Face ID Failed to Recognize Users’ Morning Faces

Description: The Face ID feature on iPhone allowing users to unlock their phones via facial recognition was reported by users for not recognizing their faces in the morning.


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Alleged: Apple developed and deployed an AI system, which harmed iPhone Face ID users and iPhone X Face ID users.

Incident Stats

Incident ID
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Incident Date
Khoa Lam
The iPhone’s Cruel Face ID Refuses to Recognize Some Users First Thing in the Morning · 2018

Unlike Beyoncé, we do not all wake up flawless—at least not according to the iPhone X.

Several iPhone X–owning Twitter users have taken to the latter (probably using the former) to complain that Face ID—the phone’s facial recognition techno…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.