Incident 272: Grab Tweaked Matchmaking Algorithm, Providing Preferential Treatment to Drivers Registered with Affiliated Car Rental Service

Description: Grab Indonesia was fined by the Indonesian Competition Commission (KPPU) for unfairly favoring drivers who rented cars via the Grab-affiliated company Teknologi Pengangkutan Indonesia (TPI), including offering more rides via their matchmaking algorithm.


New ReportNew ReportNew ResponseNew ResponseDiscoverDiscover
Alleged: Grab developed and deployed an AI system, which harmed non-TPI-registered Grab drivers , Grab drivers in Indonesia and Grab drivers.

Incident Stats

Incident ID
Report Count
Incident Date
Khoa Lam


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.