Incident 258: Australian Retailers Reportedly Captured Face Prints of Their Customers without Consent

Description: Major Australian retailers reportedly analyzed in-store footage to capture facial features of their customers without consent, which was criticized by consumer groups as creepy and invasive.


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Alleged: unknown developed an AI system deployed by The Good Guys , Kmart and Bunnings, which harmed The Good Guys customers , Kmart customers and Bunnings customers.

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Khoa Lam


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.