Description: Stefanina's, a family-owned restaurant in Wentzville, Missouri, reported that Google's AI Overviews displayed false specials, including nonexistent pizza deals. Customers allegedly misled by the AI became angry when the offers were not honored, leading the restaurant to publicly warn patrons not to rely on Google AI for menu information.
Entities
View all entitiesAlleged: Google and Google AI Overviews developed and deployed an AI system, which harmed Stefanina's Restaurant (Wentzville, Missouri) , General public of Wentzville, Missouri and General public of Missouri.
Alleged implicated AI system: Google AI Overviews
Incident Stats
Risk Subdomain
A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
3.1. False or misleading information
Risk Domain
The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
- Misinformation
Entity
Which, if any, entity is presented as the main cause of the risk
AI
Timing
The stage in the AI lifecycle at which the risk is presented as occurring
Post-deployment
Intent
Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
Unintentional
Incident Reports
Reports Timeline
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WENTZVILLE, Mo. (First Alert 4) -A popular local restaurant says an Artificial Intelligence tool designed to enhance Google search results is causing confusion for customers.
Stefanina's Wentzville warned patrons about search results includ…
Variants
A "variant" is an AI incident similar to a known case—it has the same causes, harms, and AI system. Instead of listing it separately, we group it under the first reported incident. Unlike other incidents, variants do not need to have been reported outside the AIID. Learn more from the research paper.
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