When Josélia de Brito, a former sugarcane worker from a remote town in northeast Brazil, filed for her retirement benefits through the mandated government app, she expected her claim would be processed quickly. Instead, her request was inst…

The use of tools based on artificial intelligence (AI) in Brazil has become increasingly common in several areas, including the social security system. Meu INSS, an application created by the National Institute of Social Security (INSS), wa…

In recent months, Elon Musk's DOGE has attempted to hollow out America's federal bureaucracy. After firing droves of workers and attempting to downsize prominent agencies, the billionaire-backed effort is attempting to create a new governan…

The implementation of artificial intelligence in Meu INSS has brought significant challenges, especially for rural workers. Josélia de Brito, a former rural worker from the Northeast, experienced this reality. When trying to apply for her r…