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Report 2171

Associated Incidents

Incident 3753 Report
Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs

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The queue is overflowing! use a line of shoes Can't scan faces through "Taste, Shop, Use"
thaipbs.or.th · 2019

Yesterday (3 Oct. 2019), the news reporter reported that Facebook user Cha Lisa Aei posted a picture with the message. that the new dimension of waiting for a queue to scan #tasting, shopping, which is found to be a picture of the villagers in Buriram Use your shoes to wait in line in front of Krung Thai Bank. which the poster stated that it is a problem that the registrants of the tasting shopping project use Faces cannot be scanned for identification via the wallet application. therefore had to contact Krung Thai Bank

Thai PBS Online investigates that there are Twitter users. Many that tell about problems encountered, such as Twitter users @SaoThungsong, a lot of problems, scan cards, scan faces, #shop, taste, use

while user G-Strong @jeeranan_mk said that it was more difficult to assert Some people can't go down, they don't want to. Some people can't be serious that they will not take it, assuming, for fun, without any baseline.

There are 30 million people who don't confirm their rights. This money here goes back to the state or where did it go? Anyone who knows the information can tell us. But we really don't know #shop, taste, use

Twitter user section 이미@tammemie stated that before he could verify his identity because when checking his face, tie his hair and wear glasses Invalid system Let me take off my glasses Make a face like an ID card I can confirm it. #Shop, taste, use.

While another Twitter user @bbam_98 said that if we scan the page and the balance in the app is still 0, right? or am I the only one? Is it right? #Shop and taste it.

Twitter user @MaiAchja Specify who gets something like this. What should I do? #Shop, taste, use.

Some Twitter users said that when they saw a picture of a sleep-deprived mother. Refresh your phone for hours to get the 1000 from the shopping and tasting program. angry at the whole policy Angry at the damn website and then get angry at being deceived until people like Mae Gu and many other mothers believe that this money is a free item that should not be missed. must be able to get

Face scanning technique to pass through

For problems, the system will not scan faces due to faces. Hairstyle is different from ID card. may affect the audit. to prevent wearing rights Make it not verify your identity through a face scan. Please go to the nearby Krung Thai branch. for staff to help

There is a recommendation that if you want to scan your face, there are techniques as follows.

  • The light must not be too dark or too bright.
  • Face position (When scanning) The head must be in the upper frame. The chin must be in the frame below.
  • Face scanning distance: Hold still for about 3 seconds.
  • Scan ID card
  • The condition of the ID card is not clear, there is a mark to contact the bank branch. for officials to perform
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