Customers
Affecté par des incidents
Incident 13654 Rapports
AkiraBot Reportedly Used OpenAI to Spam Website Chats and Contact Forms at Scale
2024-09-01
SentinelLabs reported that unknown operators used AkiraBot, a Python framework, plus OpenAI's chat API to generate customized SEO spam and bypass CAPTCHAs, posting via SMB websites' contact forms and Reamaze-style chat widgets. Researchers assessed >400k domains were targeted and ≥80k successfully spammed since 09/01/2024. OpenAI said the API key was disabled after disclosure.
PlusIncident 17723 Rapports
AI Chatbot at BMW Dealership in Toronto, Canada, Reportedly Made Erroneous Buyback Offer, Prompting Customer Dispute
2026-06-11
BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
PlusIncident 16302 Rapports
Atlantic City Casino-Hotels Allegedly Used Cendyn's Rainmaker AI to Coordinate and Inflate Room Rates
2018-06-28
Atlantic City casino-hotels were alleged to have used Cendyn's Rainmaker AI-powered pricing platform to coordinate room rates using competitors' non-public pricing and occupancy data. Plaintiffs alleged that the hotels accepted Rainmaker's recommendations about 90% of the time, resulting in anti-competitively high room prices for guests.
PlusIncident 11891 Rapport
Joann Fabrics Shoppers Reportedly Defrauded by AI-Generated Scam Sites, Part of Purported Wave of ~100,000 Fake Domains Across 194 Brands
2025-08-20
Consumers were allegedly defrauded by AI-generated scam websites impersonating Joann Fabrics following the retailer's bankruptcy. The alleged impostor sites reportedly used Joann's branding to steal credit card details and personal data and leaving victims without products. Cybersecurity firm Netcraft estimated that nearly 100,000 domains created with AI tools were impersonating 194 brands, accounting for a reported 6–7% of global phishing activity.
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