Description: BMW Toronto, a car dealership in Toronto, Canada, said its AI chatbot Quinn misread a customer's loan balance as a C$27,162.79 buyback offer following human miscommunication. A salesperson withdrew the offer and quoted at most C$20,000, prompting a dispute. After a news inquiry, the dealer reinstated the higher offer, which the customer accepted, and said actual people would present future offers.
Editor Notes: Incident ID date is marked 06/11/2026; ID created 10/21/2026.
Entités
Voir toutes les entitésAlleged: Chatbot developers et AI customer support system developers developed an AI system deployed by Car dealerships , BMW Toronto et BMW, which harmed Car dealerships , BMW Toronto , BMW , Zack Giacomelli , vehicle owners et Customers.
Systèmes d'IA présumés impliqués: Quinn (BMW Toronto chatbot) , Enterprise AI systems , Chatbots et AI customer support systems
Statistiques d'incidents
ID
1772
Nombre de rapports
3
Date de l'incident
2026-06-11
Editeurs
Daniel Atherton
Rapports d'incidents
Chronologie du rapport
Loading...
A Toronto man says he was shocked and devastated when a BMW dealership revoked an offer to buy back his car, telling him an AI chatbot generated the offer by mistake. The dealership has since reinstated the deal, but as Canadian businesses …
Loading...
- A BMW dealer blamed an AI chatbot for a $7,000 pricing mistake.
- The customer says he never knew he was negotiating with AI.
- After media scrutiny, the dealership honored the original offer.
Sometimes a phone call, as tedious as they can be…
Loading...
A Canadian BMW owner recently thought he had negotiated a great deal to sell his car back to a local dealer. After a series of online exchanges, a representative who went by "Quinn" agreed to pay $27,162.79 CAD ($19,451 USD) for the vehicle…
Variantes
Une "Variante" est un incident de l'IA similaire à un cas connu—il a les mêmes causes, les mêmes dommages et le même système intelligent. Plutôt que de l'énumérer séparément, nous l'incluons sous le premier incident signalé. Contrairement aux autres incidents, les variantes n'ont pas besoin d'avoir été signalées en dehors de la base de données des incidents. En savoir plus sur le document de recherche.
Vous avez vu quelque chose de similaire ?