Entities
Call center workers
Incidents Harmed By
Incident 17802 Report
Budapest Bank's AI Call Analysis Was Found to Have Violated Callers' and Employees' Privacy Rights in Hungary
2017-05-26
Hungary's data-protection authority found Budapest Bank's AI analysis of recorded customer-service calls violated callers' and employees' privacy rights. The system analyzed emotions and helped select callbacks and assess staff without a lawful basis or adequate notice and objection safeguards. The authority ordered an end to emotion analysis and imposed a HUF 250 million fine.
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Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.
Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.