Incident 549: Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews

Description: McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.


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Alleged: Wendy's , McDonald's and Hardee's developed and deployed an AI system, which harmed fast food job applicants and Amanda Claypool.

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Khoa Lam
I applied to McDonald's and 4 other fast food jobs, but the chatbots and automated process made it impossible for me to get hired · 2023

Businesses are struggling to attract talent and wages are a part of the problem. But pay isn't the only reason employers are finding it hard to retain workers. Artificial intelligence may be another factor.

Over the past few months, I've ap…


A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.